Privacy Policy

1. Introduction and Scope

Intelipay Pty Ltd (ACN 688 175 831 | ABN 89 688 175 831), trading as InteliVoice ("InteliVoice", "we", "us" or "our"), is an Australian-registered company that provides AI-powered voice agent technology to businesses in Australia and New Zealand.

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with the InteliVoice platform, website (intelivoice.ai) and related services (together, the "Services").

We are bound by:

• the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 to that Act; and
• to the extent that we process personal information about individuals located in New Zealand, the Privacy Act 2020 (NZ) and the Information Privacy Principles (IPPs) contained in that Act.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of our Services.

2. Who This Policy Applies To

This Policy applies to:

• "Clients" — businesses and organisations that subscribe to InteliVoice to deploy AI voice agents (B2B customers);
• "End Users" — individuals (callers) who interact with InteliVoice-powered AI voice agents deployed by our Clients; and
• "Website Visitors" — individuals who browse intelivoice.ai without subscribing.

InteliVoice acts as a data processor on behalf of its Clients with respect to personal information about End Users that passes through the platform. Clients are the data controllers for that information and bear primary responsibility for ensuring their use of InteliVoice is lawful, including obtaining any consents required by applicable law.

3. Personal Information We Collect

We collect personal information in the following categories:

(a) Client account information

• Business name, ABN/NZBN, registered address;
• Names, email addresses, phone numbers and job titles of Client representatives;
• Billing and payment details (processed by our payment provider; we do not store full card numbers);
• Login credentials (hashed passwords) and account activity logs.

(b) Platform usage data

• Call records — metadata including call duration, originating and destination numbers, timestamps, and campaign identifiers;
• Call transcripts and AI-generated sentiment scores produced during calls handled by InteliVoice agents;
• CRM and calendar data that Clients choose to sync with the platform via API integrations;
• Dashboard activity, feature usage logs, and API access logs.

(c) End User information

• Phone numbers of callers;
• Voice recordings and transcripts of conversations with AI agents, to the extent generated and retained by the platform;
• Any information voluntarily disclosed by a caller during an AI agent conversation (e.g. name, appointment details).

InteliVoice does not knowingly collect clinical health records, financial account numbers, government-issued identification numbers, or other categories of sensitive information within the meaning of the Privacy Act 1988 (Cth). To the extent a Client's use case could result in such information passing through the platform, the Client is responsible for ensuring appropriate safeguards and consents are in place.

(d) Website visitor data

• IP address, browser type, operating system and referring URL, collected via server logs and analytics cookies;
• Form submissions (e.g. name, email and business name submitted via the demo booking form).

4. How We Collect Personal Information

We collect personal information:

• directly from you when you register for an account, complete a form, book a demo, or contact us;
• automatically through your use of our platform and website (including via cookies and analytics tools — see Section 12);
• from Clients' CRM systems and other tools that Clients connect to InteliVoice via API or CSV import;
• from third-party service providers (such as payment processors or CRM platforms) in the ordinary course of providing our Services; and
• from End Users during AI agent calls placed or received on behalf of our Clients.

5. How We Use Personal Information

We use personal information for the following purposes:

• Provision of Services: to operate, maintain and improve the InteliVoice platform, process calls, generate transcripts and analytics, and integrate with third-party tools;
• Account management: to create and manage Client accounts, process payments, and provide customer support;
• Communications: to send transactional messages (invoices, usage alerts, technical notices) and, with consent, promotional communications about new features or products;
• Security and fraud prevention: to monitor for unauthorised access, detect abuse, and protect the integrity of the platform;
• Legal compliance: to meet our obligations under applicable law, respond to lawful requests from regulators, law enforcement and courts, and enforce our Terms of Service;
• Analytics and product improvement: to analyse aggregated, de-identified usage data to improve our AI models, conversation flows and platform performance.

InteliVoice does not use one Client's identifiable call data to train AI models deployed for other Clients.

We will only use your personal information for a purpose that is related (or directly related, for sensitive information) to the primary purpose for which it was collected, or in circumstances permitted by applicable privacy law.

6. Disclosure of Personal Information

We may disclose personal information to the following categories of recipient:

• Sub-processors and service providers: third parties engaged by InteliVoice to provide components of the platform on our behalf, subject to appropriate contractual data protection obligations. Current sub-processors include: Amazon Web Services, Inc. (cloud infrastructure hosting); ElevenLabs, Inc. (AI voice synthesis); and Twilio Inc. (telephony and messaging infrastructure).
• CRM and integration platforms: where a Client has instructed InteliVoice to sync data with platforms such as Salesforce, HubSpot or Bullhorn.
• Professional advisers: lawyers, accountants, insurers and auditors engaged by InteliVoice.
• Law enforcement and regulators: where required by law, court order, subpoena or other lawful process.
• Business transfers: in connection with a merger, acquisition, sale of assets or reconstruction of InteliVoice's business.

We do not sell personal information to third parties. We do not disclose one Client's call data or End User information to other Clients.

7. Call Recording, AI Transcription and Consent

InteliVoice provides technology that enables AI voice agent calls to be recorded and transcribed. The obligation to notify callers that calls may be recorded, and to obtain any consent required under applicable law, rests entirely with the Client deploying InteliVoice.

InteliVoice does not independently verify whether Clients have complied with call recording consent requirements. Clients acknowledge in our Terms of Service that they bear full responsibility for lawful call recording practices.

Call recordings and transcripts produced through the platform are held securely and are not shared between Clients. Clients may access, download and delete their call data via the InteliVoice dashboard.

8. Cross-Border Disclosure of Personal Information

InteliVoice's primary cloud infrastructure is hosted on Amazon Web Services in the Asia-Pacific region. Some personal information may also be processed by our sub-processors in the United States (ElevenLabs, Twilio, AWS US regions).

Before disclosing personal information to overseas recipients, we take reasonable steps to ensure those recipients are bound by privacy obligations substantially similar to the APPs or, in relation to New Zealand data subjects, the IPPs under the Privacy Act 2020 (NZ).

By using our Services, Australian Clients acknowledge that some personal information may be transferred to and processed in the United States, and that APP 8.1 protections may not apply to those overseas recipients after transfer.

9. Retention and Deletion of Personal Information

We retain personal information only for as long as is reasonably necessary for the purpose for which it was collected, or as required by law. Our general retention periods are:

• Client account data: retained for the duration of the subscription and for 7 years after termination;
• Call records and transcripts: retained for up to 12 months unless a shorter retention period is configured;
• Website analytics and server logs: retained for up to 12 months;
• Marketing contact data: retained until you unsubscribe or request deletion.

10. Security of Personal Information

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure and modification. These measures include encryption of data in transit and at rest, and role-based access controls.

However, no system is entirely secure. If you become aware of a security incident affecting your account, please contact us immediately at info@intelivoice.ai.

11. Your Rights — Access, Correction and Complaints

Under the Privacy Act 1988 (Cth) and/or the Privacy Act 2020 (NZ), you have the right to access your personal information, request corrections, and lodge a complaint about how we handle your information.

To exercise any of these rights, please contact us at info@intelivoice.ai. We will respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the OAIC (Australia) or the Office of the New Zealand Privacy Commissioner.

12. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience. This includes strictly necessary cookies, analytics cookies (e.g. Google Analytics), and marketing cookies (placed only with your consent).

On your first visit, you will be presented with a cookie consent banner. You may withdraw consent at any time by adjusting your browser settings.

13. Children

InteliVoice's Services are directed at businesses and individuals aged 18 and over. We do not knowingly collect personal information from persons under 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will publish the revised Policy on intelivoice.ai. For material changes, we will provide Clients with at least 30 days' written notice. Continued use of our Services after the effective date constitutes acceptance of the revised Policy.

15. Contact Us

This document constitutes the Privacy Policy of Intelipay Pty Ltd (trading as InteliVoice). It is reviewed annually. This Policy is not legal advice.